Effective Date: 13/02/2025
At Tawara Mochilas, we are committed to protecting your privacy and ensuring that your personal information is handled securely and responsibly. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, make a purchase, or interact with our services.
1.Information We Collect
We collect different types of information to provide and improve our services. This includes:
A. Personal Information
- Name
- Email address
- Shipping and billing address
- Phone number
- Payment details (processed securely via third-party payment providers).
B. Non-Personal Information
- IP address
- Browser type and version
- Pages visited on our website
- Cookies and usage data (see section on Cookies)
We do not store or have access to credit card information. All payment transactions are securely processed by third-party payment gateways.
2.How We Use Your Information
We use your information for the following purposes:
- To process and fulfill your orders
- To communicate with you regarding your order, inquiries, or customer support requests
- To send promotional offers, newsletters, and updates (you can opt out at any time)
- To improve our website, services, and customer experience
- To comply with legal and regulatory obligations
3.Sharing Your Information
We respect your privacy and do not sell or rent your personal information. However, we may share your information in the following circumstances:
- Service Providers: We share necessary details with third-party logistics, payment processors, and IT support to complete transactions and provide services.
- Legal Requirements: If required by law or in response to valid legal requests (e.g., court orders, subpoenas).
- Business Transfers: In case of a merger, acquisition, or sale of business assets, your data may be transferred as part of that process.
4.Data Security
We take reasonable measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. This includes:
- Secure payment gateways
- SSL encryption for data transfers
- Restricted access to personal data
Despite our best efforts, no online platform can guarantee 100% security. We recommend that customers take precautions to protect their accounts and personal information.
5.Cookies & Tracking Technologies
Cookies are small data files stored on your device that help improve your browsing experience. We use cookies to:
- Remember your preferences and shopping cart
- Analyse website traffic and trends
- Personalise marketing content
You can manage or disable cookies through your browser settings. However, doing so may affect the functionality of our website.
6.Your Rights & Choices
Under Australian privacy laws, you have the right to:
- Access the personal data we hold about you
- Request corrections to inaccurate or outdated information
- Opt out of marketing communications at any time
- Request deletion of your personal information (subject to legal and business obligations)
To exercise any of these rights, please contact us at tawaramochilas@gmail.com.
7.Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We recommend reviewing their privacy policies before sharing any personal information.
9.Contact Us
If you have any questions or concerns about this Privacy Policy or how we handle your data, please contact us at:
Tawara Mochilas
Email: tawaramochilas@gmail.com
Website: tawaramochilas.com
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By using our website, you consent to this Privacy Policy and our data practices.
